![]() You then should be able to right-click and move to open with and select Picasa.ĩ. Next, open Finder and find the files for the pictures you opened in the iPhoto folder.Ĩ. Close iSync and now try to import the photos into iPhoto. (At first glance, you may think nothing occurred, actually the history was reset)Ħ. Under the Advanced Section, click Reset Sync History. Click the top menu and choose Preferences.ĥ. (If iSync is not on your computer, go to and download it)Ĥ. Find and open the iSync program under the Applications folder. Connect your iPhone to your computer using the USB cable provided when you purchased it.ģ. Once that happens, release the buttons.Ģ. Try to refresh the iPhone by holding down the power butting and home button until the Apple logo appears on the screen. Option 1 ( iPhone that is not jailbroken)ġ. The option to fix the problem you have described has worked for some people. My question is that, is there any other way to fix the problem apart from the one I have listed? I have tried this several times and even gave it to other people to try it on my phone, nothing positive. He commented back that, it had worked for him. ![]() Take a new photo and try importing to Picasa. (Note: I actually had to do it twice to get them all.) Click the Delete button in the bottom toolbar (red circle.) That should remove everything. – Once you've saved everything you can, select all the photos and videos on the phone. (You will lose anything you don't get downloaded.) – Import as many of the photos that you can without an error. For instance there was a person experiencing the same issue and was offered the following solution I spent quite a lot of time, looking for solutions from the web, tried them out, all of them failed to solve the problem. I first thought that my camera roll was corrupted and was kind of confusing Picasa and iPhoto, which turned out not to be the case. While trying to import picture files from the iPhone to Picasa application on the Mac. "Error occurred attempting to download the file. For some reason, that fixes the import problem for some people, even though it seems counter-intuitive.I have a new iPhone 4 and I keep on getting an error message. In that case, again go to Settings > Photos and change the transfer setting to Original and try again. The other possibility is that while you’re capturing images and videos in the compatible, older formats, your phone or tablet is exporting the wrong format. VLC, which lets you open and convert HEVC files. IMazing HEIC Converter (free) for images, which runs on macOS 10.9 and later, and the free ![]() You should be able to switch to Image Capture on your Mac, import the incompatible files, and then use a conversion tool, like IOS lets you choose how media is transferred, but Automatic doesn’t seem to make the correct choice for all users. However, in Settings > Photos the Transfer to Mac or PC option can be set to Automatic, and an iPhone or iPad should export them in a readable format when your Mac tries to import them, bypassing the compatibility issue. If you have High Efficiency enabled, a Mac with Sierra or earlier installed can’t import the images without conversion. (Technically, HEVC is H.265 video, where the previous flavor is the more widely supported H.264 encoding both are packaged into a MOV file by iOS, iPadOS, and macOS, which is a generic video package format, rather than an encoding type.) If it’s set to High Efficiency, then the newer compressed formats are in use Most Compatible, and the iPhone uses JPEG and H.264 video. Check your camera settings in Settings > Camera > Formats.
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